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Easy Returns &
Exchanges
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We will gladly accept your return of UNWORN merchandise within 30
days from the date of purchase. For your convenience, a pre-paid return label
will be enclosed with your order for exchanges. If there is no label enclosed,
just call 1-866-699-7371 to request one. You may use this label to make a
return, however we will deduct the shipping and handling charges from your
refund.
Please return footwear in the original shoe box and include the provided return
card indicating your return instructions, as well as your order’s packing
slip. If you no longer have your return card or did not receive one,
click here for a printable version of the return card. Unfortunately we
cannot refund your original shipping charge. Alaska and Hawaii residents will incur an additional shipping cost for exchanges.
Please allow two weeks for your return to be processed. You will receive an
email when your exchange or return has been processed. A credit should appear
on your credit card within two billing cycles.
If you return unworn merchandise after the 30-day period, but within 90 days of
purchase, we will offer you a merchandise credit to use towards your next
purchase. There are no refunds available for merchandise returned after the
30-day period.
If you suspect a defect on worn merchandise, the merchandise must be returned
for inspection and a determination of eligibility for a refund, exchange or
merchandise credit. Please call 1-866-699-7371 for further instruction on
returning defective merchandise.
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